Privacy policy


Stone Nest is committed to protecting your personal information and to being transparent about the information we hold about you. This policy explains how we collect and use your personal data. Any updates to the policy will be posted on our website.

We will use the information that we collect about you in accordance with:

The Data Protection Act 1998
The Privacy and Electronic Communications (EC Directive) Regulations 2003
The EU General Data Protection Regulation (Regulation EU 2016/679), (‘GDPR’)

Stone Nest is an arts organisation and performance space in London. Registered charity (1150118) and a company limited by guarantee (08301111) registered in England and Wales.

Our contact details

Name: Stone Nest
Address: 136 Shaftesbury Avenue, London W1D 5EZ
Registered address: 10 Queen Street Place, London EC4R 1BE

The type of personal information we collect

We may collect and process the following information:

Identity data, contact data, education data, financial data, transaction data, supporter data, health data, image data, technical data, social media (depending in your privacy settings), profile data, usage data, marketing and communications data.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have signed up to our mailing list, attended an event at Stone Nest, given us feedback, made a donation to us or purchased a ticket via our box office. These interactions may occur online, in person when you visit the venue, or over the phone.

We also receive personal information indirectly, from the following sources in the following scenarios:

You have agreed to share your personal information with us when purchasing a ticket via one of our partners
We may also collect information from publicly available sources as part of our

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

Information from third parties

We occasionally receive information about you from third parties such as:

Analytics providers such as Google

Advertising networks such as Facebook

Search information providers such as Google AdWords

Information available publicly

We may collect information such as job history, trusteeship, political preferences, locality and philanthropic activities from places such as Companies House, Google, and information that has been published in articles/newspapers.

We use your information is to provide the services you’ve requested, such as sharing news of our activities, and to better understand our audience.

Sharing your personal information

We may share your personal information with our trusted service providers, subcontractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, market research analysts, IT service providers, postal mailing providers, accountants, auditors, and lawyers.

We may also share your personal information with trusted third parties, but only if you have given your explicit consent to this. We do not sell personal details to third parties for any purpose.

We require all other organisations with whom we share your personal information to respect the security of your information and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes.

We might also have to share your information if we have to by law or where we need to protect you or other people from harm.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
(b) We have a legitimate interest.

How we store your personal information

We are committed to ensuring that your personal information is stored safely and securely.

We use Mailchimp to enable our Mailing List. When you enter your email address into a Mailing list signup form on our site your details are stored in our Mailchimp account. You can view Mailchimp’s Privacy Policy here.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose for which we are processing your personal information. For further information about how long we will keep your information, please contact us using the details outlined in this policy.

If you ask us to stop sending direct marketing communications to you, we will retain the information required (e.g. name, address or email address) to ensure we adhere with such requests.

Your data protection rights

Under data protection law, you have rights including:

Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing — You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: